Shipping
SHIPPING COSTS
Shipping costs are ALWAYS INCLUDED in all our rates.
Shipping costs are ALWAYS INCLUDED in all our rates.
PREPARATION TIMES
Once the order is received and the payment is accounted for, the order is prepared. Depending on the product/products, the order is delivered to the courier in 1-3 working days (meaning from Monday to Friday).
DELIVERY TIMES
From the moment the order is entrusted to the courier it will be delivered to the destination address in 2-5 working days (intended as from Monday to Friday) and an email will be sent with the estimated delivery date.
During busy periods, such as holidays, sales or special promotions and campaigns, it may take longer than indicated to process your order. We will do everything possible to respect the delivery times indicated in this section. However, these cannot be guaranteed. In the event of a mix-up or non-receipt of your order, please contact us within 30 days of shipment for assistance. We are not responsible for failed deliveries caused by, for example, an incorrect or incomplete delivery address, incorrect postal code, and similar situations. Non-delivery and additional shipping costs will not be covered by us; we reserve the right to charge you for any return delivery costs.
ORDER TRACEABILITY
When the package is handed over to the courier, you will receive an email with the tracking number, so you can monitor the delivery.
We invite you to monitor the progress of the shipment through the link provided by email to check the specific delivery statuses of the courier with all the relevant information.
We also have a dedicated page available to track your order.
DAMAGED PACKAGES
If the package appears to be tampered with or damaged upon delivery by the carrier, you can:
- Accept the package with reservation - Before signing the delivery document you must write “I accept with reservation because the package has the following anomaly….
- Declaring to the carrier that you are refusing the package is unacceptable due to tampering.
In the absence of these, the product is considered by law to have been delivered correctly.
FAILURE TO DELIVERY
In case of failure to deliver on the first attempt due to the absence of the recipient at the specified address, a second delivery attempt will be made.
In case of failure to deliver on the second attempt or for problems such as incorrect address number or telephone number, the package may be returned to yomelley.com at your expense, including any costs that yomelley.com may incur for the return of the goods.
These costs must be deducted in the event of a refund.
OTHER USEFUL INFORMATION
We cannot ship an order to an address in a country other than the one registered in the billing address.
If paying with PayPal we cannot ship an order to an address different from the one indicated in the PayPal payment.
We cannot deliver to military bases or PO Boxes.